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Cancellations, Terms & Conditions &
Privacy Policy

Cancellation Terms and Conditions:

£65 Deposit required against each date booked.

48 hours notice is required for cancellation

£1 per mile fee will be incurred for travel outside the Tunbridge Wells postcode for home visits by car.

Cookie Policy:

What are cookies?

Cookies are a small piece of data sent from a website that is stored is the users web browser to remember information the next time the user returns to that website.

Cookies are used so that we can improve our service for you with examples like:

  • remembering information you have entered or items you have added to you a shopping cart, so you dont need to keep entering the information.

  • looking at how you navigate through the website to make sure the layout meets you needs

  • remembering your social media information so you can interact with the website

Privacy Policy:

This Privacy Notice is designed to help you understand everything you need know about the what, why and how’s of our data gathering and processing operations, and what your legal right are.

We hope you’ll take some time to read this document; we’ve tried to keep it all as simple as possible and we will keep you informed if there are any changes to the way we process your personal data in the future, before making them.

Victoria Genevieve Styling takes its responsibility of protecting your data very seriously and we do advise you get to know our practices – If there’s anything in this policy you don’t understand or if you want to ask any questions, please feel free to contact us using any of the details below.


What kind of personal data might we ask you to provide?

Victoria Genevieve Styling will only ever ask for personal data if it is required for a specific purpose; with that in mind we have created a full list of all the kinds of personal data that we may ask you to provide in order to achieve those purposes. The kind of personal data we may collect are:

✓ Job applicant

Name, address, telephone, email, work and education history.

✓ Customer/ Client/ End user/


Name, address, telephone, email, job title, health information, fingerprint (quick access), date of birth.

✓ Prospect

Name, telephone, email.

✓ Professional contact

Name, address, telephone, email, job title.

✓ Supplier

Name, address, telephone, email, job title.

Why do we collect personal data?

We will use personal data firstly to fulfil any contractual obligations that exist between us and yourself; where we request personal data be provided to meet the terms of any such contract you will be required to provide the relevant personal data or we will not be able to deliver the goods and/or services you want. In such cases the lawful basis of us processing the personal data is that it is necessary for the performance of a contract.

We may also process your personal data in accordance with our legitimate business interests; this is on the considered measure that we need the personal data to achieve the various purposes and that it could be reasonable for an individual to expect their data to be used for those purposes.

Our data processing activities conducted on the lawful basis of ‘legitimate interests’ are:

  • To provide you with goods and services you are looking for

  • To send notifications on subjects you have subscribed to, or otherwise

    asked us to keep you informed of

  • To improve the quality of the services we offer, and to better understand our customers needs by requesting feedback, or requesting you review the services we have provided, or we may send survey forms that we ask you to complete

  • To notify you of any changes to the goods and/or services we provide, or have provided, that may affect you

  • To allow us to understand the scale and range of our customer base; for statistical analysis and market research

  • To recognise when customers re-engage with our services

  • To allow us to support and maintain our products in active service

  • Improve website so content is delivered more efficiently

  • To enhance the security measures in place that protect data we are responsible for

  • To investigate any insurance claims
    We may also process your personal data in order for Victoria Genevieve Styling to

    comply with our various legal obligations; this may include:

  • Providing for financial commitments between us and yourself, or to relevant financial authorities

  • Complying with industry regulatory requirements and any self-regulatory schemes

  • Carrying out required business operations and due diligence; e.g. administration, security, reorganisations, investment or corporate/asset sales

  • Cooperating with relevant authorities for reporting criminal activity, or to detect ant prevent fraud


Who will we share your information with?

In order to achieve the above stated purposes for which we process your personal data, we may need to share your personal data with various third-party service providers who act as data processors.

We may share your personal data with third party organisations acting as data controllers or with specific individuals, groups or other organisations who act as neither data controllers nor data processors, but only where we are either legally require to do so by law or where doing so is necessary to achieve the intended stated purpose of processing the data.

In the event that we sell or reorganise our business, or if otherwise required by law or by an authorised regulator, we may transfer your personal data as part of the general business data to the relevant parties.


Where is my data going to be stored?

Victoria Genevieve Styling will not transfer your personal data to any country outside the European Union (EU) other than those that have been granted an adequacy decision under the General Data Protection Regulation (GDPR).

We may be required to transfer your personal data to organisations who intend to transfer the data outside the EU. Where such transfers of data take place, we shall ensure that contracts are in place between the parties involved that ensure the recipient organisation has a suitable standard of data protection in place.

How long will we keep your data for?

We will keep your personal data only for as long as required in order to achieve the purposes for which it was gathered, in line with this privacy notice.

For determining when personal data should be erased we shall take into consideration the amount of and sensitivity of the personal data we have, the amount of harm that could be caused by a data breach, the benefits of the purposes the data is being used for any legal requirements that we are bound to.

You may request that we erase your personal data at anytime, though in cases where there is a remaining relevant or legal reason why we are required to keep the data we may opt to restrict the amount of processing being conducted to what is absolute necessary in line with your legal rights in order to minimise the impact the processing will have.

Where the lawful basis of our processing is based on protection of vital interests and insofar any relevant health and safety obligations apply, Victoria Genevieve Styling will retain your personal data for 40 years.

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